Smart Police Stations

E Hub Inside Smart Police Stations

Smart Police Stations give Dubai residents access to official police services through self-service technology. E Hub is proposed as a pre-service guidance layer — active before the person chooses a service, helping them understand their situation, prepare their information, and arrive at the right service ready.

The current situation

People approach Smart Police Stations while afraid, confused, or unable to explain their situation clearly. This leads to incomplete reports, wrong service selection, and unnecessary delays.

The proposed integration

Person Arrives at SPS
E Hub Guidance Layer
Situation Understood
Correct Service Selected
Prepared Case Submitted
Responsible Outcome

The E Hub layer inside SPS

Before service selection

Guides the person to the right service for their situation.

During case preparation

Helps organize information and the documents that will be needed.

After guidance

Generates a case summary the person can submit directly.

Multilingual

Supports Arabic and English from day one.

SPS use cases

Accident report preparation
Detention family support
Labour complaint routing
Vehicle release preparation
Fine clarification
Lost document guidance
Court notice confusion
Visa and residency guidance

Why this supports SPS

Reduces incomplete or incorrect submissions
Improves quality of information submitted to police
Helps users select the correct service first time
Supports stressed and non-Arabic speaking users
Creates better prepared case summaries
Reduces pressure on frontline staff

Important boundary

E Hub does not make government decisions. E Hub does not replace SPS services. E Hub only guides, organizes, and prepares.

See how this fits Dubai's smart-city vision.

View the Government ProposalStart Guidance

If anyone is in immediate danger, contact emergency services immediately. Police: 999 | Ambulance: 998 | Fire: 997